IT Services Specialist

University of New Mexico, Albuquerque NM, March 2016 – Present

Professional Experience


  • Assist in the design, power, and cooling specifications for planned machine room in the Physics and Astronomy, Interdisciplinary Science building.

  • Specify, Design, Purchase, and Assemble Linux Clusters.

  • Maintain Linux clusters in a research environment.

  • Administer and maintain Linux workstations and servers across the College of Arts and Sciences

  • Maintain and manage Linux infrastructure services (NIS, mail, SAMBA, DNS).

  • Manage segments of private and public network in assigned departments.

  • Ensure all machines in assigned departments are secure and the network is safeguarded.

  • Provide application for research software (i.e. MATLAB, Paradigm, Petrel, Aquarius).

  • Manage 3 machine rooms.


Systems Staff

Center for Advanced Research Computing, University of New Mexico, Albuquerque NM, April 2013 – February 2016

  • Configured and deployed, and Manage 200 node Beowulf “Galles” cluster.

  • Tape library (2x80 TB) administration, backup, and recovery using HP Data Protector.

  • Linux server and cluster installation, administration (SUSE, RHEL, CentOS, OS X, Ubuntu).

  • R&D, as a member of the CARC Systems Group. Advanced technology tracking, evaluation, and deployment.

  • Experience in researching, specifying, and purchasing servers and equipment.

  • Help desk management, user training, and support.


User Service Consultant II

IT Customer Service, University of New Mexico, Albuquerque, NM, January 2012 – April 2013

 

Consultant

Archuleta LLC, Albuquerque NM, June 2009 – Present

  • Train new hires at the UNM IT Service Desk

  • Provide phone support for UNM services Email, Banner, Hyperion, Learn, and MyUNM

  • Gained proficiency in the Cherwell Service Management System

  • Provide end user support for UNM public facing Linux services

  • Create and maintain internal and external technical documentation

  • Create work orders and bill customers for phone lines, pagers, and alarms.

  • Knowledge on the handling FERPA data.


  • Provide consulting services for individual users and small business.

  • Service and maintain web servers.

  • Provide consulting for solutions based on cloud infrastructure hosting.

Projects

H. Al-Azzawi, B. Archuleta. Software-Defined Networking for HPC: The HPE/UNM Mandelbrot Project. Presented at the Hewlett Packard Enterprise (HPE) Theater, SC15 International Conference and Exposition, Austin, TX, 15-20, (2015).

H. Al-Azzawi, and B. Archuleta. Three-Dimensional Heat Maps of the Flow of Information Through Social Networks. Technical presentation and demonstration, SC14 International Conference and Exposition, New Orleans, LA, 16-21, (2014).

Hadoop: Configured the first Apache Hadoop cluster for the Center for Advanced Research Computing (CARC) as a sub-section of a Beowulf cluster called Galles and configured Apache Spark to run on demand.